The Business Impact of Creating A Soft Landing for Employees After a Leave of Absence

If you’ve ever uttered the phrase, “I need a vacation from my vacation,” then you know how daunting it can be to transition back to work after an extended absence. 

Of course, going from galavanting across Europe to being back in the office is one thing, it’s quite another to have taken time to welcome a new human into your life, or to mourn the loss of one you thought would be there forever.

Whether the reason is joyous, heartbreaking, or anything in between, a leave of absence is no walk in the park to experience as an employee. So much so that the significance of getting leave right as an employer and ensuring that the employee is put in a position to succeed when they return can’t be overstated.

This responsibility often rests on People Ops, who must deliver a positive leave journey for their employee population from the moment the leave is requested through re-boarding. With the right approach, you can help ensure your people are gently reintegrated into their workflow, and avoid the potentially costly ramifications caused by getting it wrong.

Why a Positive Leave of Absence Return Matters

Sticking the leave of absence landing can have tremendous benefits to your business. Establishing an empathetic and repeatable approach for employees returning to work after a leave of absence demonstrates a level of humanity that’s no longer a nice-to-have in the workplace, but a requirement to ensure that workers are treated like humans, especially in their time of need.

Alyssa Bani, Principal of the Consulting practice at Exaqueo, paints a picture of what it was like for her to return from maternity leave and what was going through her mind as she did:

Last fall I gave birth to a beautiful baby boy and recently returned to paid work after maternity leave. Coming back to work was an incredibly emotional experience for many reasons. 

The end of maternity leave meant the end of our days together, just the two of us with nowhere to be and no set agenda. It was the return to professional fulfillment and the structure that I was ready for. I am privileged and grateful to have access to childcare, but find myself hoping I don’t miss his milestones while he’s in the care of someone else.

I’m constantly prioritizing and reprioritizing in an effort to do it all. Returning to work is a transition that I’m still navigating every day. ‘Working mom’ is a new identity I’m discovering, settling into, and loving just a few months in. 

Alyssa’s feelings are certainly her own, but they are far from uncommon. Developing a return-to-work plan that welcomes employees coming back from leave can make or break their experience, and be the difference between an employee returning feeling engaged and supported, and one looking to move companies at the first opportunity.

The Benefits of Sticking the Leave of Absence Landing

Turnover aside, there are other impacts to your business that merit a stronger focus on a smooth transition back into the workplace for employees taking a leave.

Let’s take a look at some of the reasons why empathetic leave support, from start to finish, matters to your business:

Boosted Morale and Productivity: Providing a soft, supported landing during an employee’s return period can positively impact the employee’s morale and the morale of the organization (more on that below). Similarly, by easing the transition back to work, employees are more likely to quickly re-engage with their tasks and responsibilities, leading to increased productivity.

Unsurprisingly, research shows that when morale is low, productivity is low, which can have a direct negative impact on profit.

Knowledge Retention: Facilitating a smooth return allows the employee to quickly catch up on any changes or developments in their absence, reducing the risk of knowledge gaps or disruptions in workflows.

Along those same lines, it’s a lot easier to retain knowledge within your organization if your employees aren’t looking for the exit because their leave of absence reintegration was an afterthought.

Flexibility and Enhanced Well-being: Organizations that provide a soft landing demonstrate flexibility and adaptability, crucial qualities in today’s dynamic business environment. Demonstrating that you care for your employees by offering flexible schedules can help address potential stress or anxiety your employees may be feeling around returning to work.

Positive Company Culture: A company that values and supports its employees during challenging times fosters a positive and caring culture, which can attract and retain top talent. 

Here’s what Alyssa had to say about her company after a supported return to work:

I’m grateful to be a part of an organization that supported my return by preparing me with what to expect during the first few days and weeks and gave me the flexibility to figure out my new routine. My wonderful colleagues welcomed me back and helped me get back up to speed so I could confidently re-engage with my clients.

Positive Employer Branding: Demonstrating a commitment to employee well-being and work-life balance contributes to positive employer branding, making your organization more attractive to potential hires. Would Alyssa have written those glowing words about her organization if she hadn’t been shown so much love?

Cost Savings: While everything listed above gives us warm and fuzzy feelings, at the end of the day it’s a financial boon as well. By giving attention to an employee returning to work your organization can avoid the costs associated with turnover such as recruiting, hiring, and training new employees.

Creating a Soft Landing For Employees After Leave

Okay great, we now know that a soft landing after a leave of absence is both the human thing to do and a boost for your business, so what are some things you can implement at your organization to start? 

Dedicated Leave of Absence Support: Even though every People Ops team out there would love to have the bandwidth to move mountains for every employee on a leave, that may not be realistic for you. If that’s your situation, a dedicated leave of absence solution may be your best bet to provide a seamless leave of absence experience from start to finish, though you should still have some “welcome back” plan in place regardless.

Welcome Them Back: A warm welcome back should include a warm “welcome back!” Work with their manager to give the returning employee a personal token of gratitude. It could be a gift card to somewhere they like, or even just a signed card from their team.

Either way, providing a warm welcome back lets them know that they’re valued, and can be a nice pick-me-up when they may be feeling anxiety otherwise.

Return-to-Work Reorientation: Similar to the onboarding process for new hires, it’s important to have a structured approach for welcoming employees returning from leave. Utilize “In Case You Missed It” (ICYMI) documents to provide a comprehensive overview upon their return.

This allows them to absorb the information at their own pace and ask questions as necessary. This also ensures a thoughtful reintroduction to their team rather than overwhelming them with a barrage of information right away. 

Offer Flexible Schedule Options: Whether adopting a compressed work week, a permanent part-time schedule, or a temporary adjustment upon returning to work, deviating from the conventional 9-5 framework or exploring other innovative arrangements empowers employees to craft a schedule that aligns with their life. This flexibility ensures they can fulfill their job responsibilities while maintaining accountability.

Create Employee Resource Groups and/or Encourage Them to Join: Developing Employee Resource Groups (ERGs) can be an amazing refuge for employees returning from leave and trying to navigate their new life. 

A “working parents” ERG for new parents (or any parent), for example, can give employees a safe space while they’re at work in an environment filled with colleagues who can empathize with their situation or provide them with resources to help if needed.

Better Leaves for Better Business

A commitment to providing a better leave of absence experience for your employees is a commitment to your organization’s foundation. It’s a demonstration that as an employer you recognize the efforts they put forth on a daily basis, and that you’re willing to reciprocate those efforts when an employee needs to step away for a length of time to take care of life. 

“We all need support from time to time, through both the good and the inevitable bad times,” says Tilt COO, and mom x 4, Kait Feeney. “A well-executed leave plan supports the person and the business. Balancing humanness with operational realities can ensure success for all the people impacted by a leave of absence.”

About Tilt

Tilt is leading the charge in all things leave of absence management through easy-to-use tech and human touch. Since 2017, our proprietary platform and Empathy Warriors have been helping customers make leave not suck by eliminating administrative burdens, keeping companies compliant, and providing a truly positive and supportive leave of absence experience for their people.

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Automated Leave Tracking: A Formula for Planning, Well-being, and Productivity

Step aside, Pythagoras. Einstein, not everything is about you (relatively speaking). The near-mythical solution for improved workforce planning, employee well-being, and organizational productivity doesn’t require long equations scrawled out on dusty chalkboards or a Ph.D. in astrophysics to unlock.

It simply takes leveraging automation technology for smarter leave-of-absence tracking. 

It also requires parting ways with those leave tracking spreadsheets that for some of you are near and dear to your hearts, and for others are the absolute bane of your existence. 

That’s because manual leave tracking not only takes up a tremendous amount of your time, it establishes blindspots in your organization’s ability to workforce plan, increases the likelihood of information being out of date or inaccurate, puts employee data at risk of exposure, and puts a handicap on your ability as a People Ops leader to deliver an easy and supported leave experience to your employees.

How Tilt & Rippling Automate Leave Tracking To Improve Workforce Planning

When you integrate your HRIS with LOA software, you gain access to a centralized hub to view all past, present, and upcoming leaves of absence across your workforce. Standout solutions, like the Rippling and Tilt integration, let you filter this data by employee, leave type, and duration, which helps teams keep track of absences and plan schedules accordingly. You can also incorporate leave statuses into reports and policies you set up through your HRIS. This kind of visibility ensures your workforce is adequately staffed year-round. 

By automating your leave tracking with Tilt and Rippling, your workforce planning gets a boost in 4 ways.

1. Transparency into the leave process for HR, employees, and the employee’s manager creates a single source of truth for important leave information (such as leave start and stop dates and details about specific benefits and when they kick in or sunset) for all leaves across the organization.

With a transparent LOA process, employees can track their leave requests and don’t have to worry about following up with HR. They can rest assured knowing their pay will be uninterrupted where applicable and that they can access expert assistance when needed.

Transparency also helps ensure managers are clued in where need be so employees on LOAs can stay focused on what matters. An automated reminder two weeks ahead of an employee’s leave, for instance, ensures managers know how to adjust workloads so the employee won’t have any job responsibilities once time off kicks in. 

2. Accuracy of leave data is vital. Leaves of absence can be paid or unpaid, compulsory or voluntary, and vary in length depending on a tangled web of different federal, state, and local requirements. Manually tracking it all in spreadsheets or over email back-and-forths drains time and exposes HR teams to errors. 

You don’t want an employee in a state with paid family leave laws to miss a payment they’re owed while taking time off to care for a loved one, for instance. And if you’re a company with 50 or more employees, you want to ensure your employees have the mandatory 12 weeks off for excused absences under the Family and Medical Leave Act (FMLA). 

With the Tilt and Rippling integration, your leave processes are synced to your HR data, payroll automatically adjusts based on leave type, duration, and any applicable laws. Once you specify what kind of leave an employee is taking, payroll updates to reflect whether said leave is paid or unpaid and how long it runs for—ensuring compliance with federal, state, and local leave policies and minimizing the risk of errors. 

You can even automate how much of an employee’s salary you’re administering during paid leave. If someone takes disability, for instance, payroll can automatically adjust to lower compensation by 60%, knowing insurance will cover the remainder

3. Leave trend analysis is made easy with Tilt. Within the HR dashboard, you can determine if leave requests are on the rise, and you can see upcoming leaves so your workforce planning efforts aren’t caught off guard (of course, some leaves are more spontaneous in nature)

Put on some cozy slippers and take a stroll through the HR dashboard yourself:

4. Budget and cost control are essential factors to consider with any leave of absence process. Leave tracking with Tilt and Rippling gives your organization the information needed to budget for temporary replacements or overtime costs during peaks in leave requests. These insights enhance your ability to minimize the impact that employee LOAs might otherwise have on your operations and budget. 

By providing detailed information on employee leave patterns, you can strategically plan staffing levels to optimize productivity and mitigate the financial impact of employee absences. This proactive approach empowers your organization to maintain operational efficiency while staying within budgetary constraints, ultimately contributing to long-term financial stability and success.

"Employees should be able to fully unplug during leave and focus on what matters. With the Rippling and Tilt integration, customized plans are easy to follow, keeping the employee experience stress-free.”

Tilt & Rippling’s Leave Transparency Enhances Employee Well-Being

When a major life event happens in an employee’s life it can have them feeling like their world has been flipped upside down, put in a blender, then shot out of a cannon. Navigating their new normal (is it too soon to bring that phrase back?) outside of work takes a tremendous amount of their energy and, depending on the scenario, maybe some of the most stressful and confusing times of their lives.

A transparent LOA process ensures work isn’t adding to the stress of these often life-changing circumstances and enables employees to fully unplug. 

From the initial leave request back to reintegration, the way in which their employer steps up and supports their journey can determine whether the leave experience is a positive, warm, and empathetic one, or a cold, confusing, and potentially resentful one.

The Tilt and Rippling integration provides total transparency into the leave process by laying out a clear step-by-step journey that takes out any confusion and brings simplicity to an otherwise complex process. 

Here’s what those leave plans look like in the Tilt platform:

With automation built-in, any updates to an employee’s demographic data, say they move to a new state mid-leave or they need to revise their intermittent leave schedule, leave maps and dates are all automatically updated so HR and their manager are always in the know.

Your people have a lot on their plate if they’re going through a life event that requires a leave of absence, make leave be their furthest worry. While this blog is to talk about our automation capabilities, we’d be remiss to not mention Tilt’s humans who are there to provide 1-1 support for your people as well:

“My leave success manager Catrina and the Tilt team displayed the best combination of professionalism and compassion during a very difficult time for me. I felt supported during my time away and felt prepared for my return when time came.” - Frank Carlos Taylor, Customer Success Partner @ The Guarantors

For the colleagues left behind trying to fill in the gaps, the transparency provided helps them as well. With better insights into leave-related workforce gaps management can appropriately shift resources around (or hire temporary) to reduce burnout while continuing to achieve the organizational goals. More on that below

Better Leave Planning Leads Boosts Employee Productivity

As we’ve demonstrated above, a leave of absence experience plays a critical role in employee engagement across the organization. The business benefits of having engaged employees are numerous, with productivity seeing a 21% boost solely due to having high employee engagement. 

At the end of the day, even if a leave of absence derails an employee’s life as they knew it, employers can’t allow it to derail their operations. Fortunately, smarter leave tracking begets smarter workforce planning for your organization, which begets a boost to employee well-being. which begets primo productivity.

Better leaves are foundational to organizational productivity. 

By leveraging Tilt and Rippling’s automated leave tracking solution you not only can easily support your employees with empathy, but you can have them return engaged and seamlessly reintegrated into the fold to minimize potential disruptions of adding them back to the workforce. 

You can also leverage temporary workers or use the leave as an opportunity to cross-train existing staff to keep operations running without a dip in production.

“If you want to have a successful leave experience, using temporary or part-time workers can work really well. It's a great way to build a pipeline of future FTEs and support the employee on leave, and also avoid the teammate gripes or resentment that may brew if others feel they've just inherited a whole bunch of work without any support. Cross Training employees can be a growth opportunity for others to gain new skills, see different sides of the business, and help out.”

An automated leave tracking solution creates clarity where there’s typically ambiguity around workforce planning due to a leave of absence. 

Remove your siloed systems and let go of those spreadsheets you’ve been manually updating. The Tilt and Rippling combination is your simple-to-use formula for workforce planning, employee well-being, and productivity.

About Tilt

Tilt is leading the charge in all things leave of absence management through easy-to-use tech and human touch. Since 2017, our proprietary platform and Empathy Warriors have been helping customers make leave not suck by eliminating administrative burdens, keeping companies compliant, and providing a truly positive and supportive leave of absence experience for their people.

About Rippling

Rippling is the leading workforce management system, eliminating the friction from running a business by connecting people, processes, and systems. Rippling has every application that businesses need, from payroll to identity management and applicant tracking, giving every team the automation and insights it needs to accelerate business execution and run more efficiently. In short, Rippling frees smart people to work on hard problems.

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7 Reasons Why Employees Return To Work Unengaged After Taking a Leave

Take a deep breath and imagine if you will that you’re an employee. We trust that won’t be too difficult for you to imagine, but we’re not here to judge. Now let’s say you’re an employee, a productive one at that (a big stretch for some), and you’ve just received a text from a sibling that one of your parents has fallen ill and needs your care and support.

You’ve got deadlines. You’ve got responsibilities. You’ve got to figure out if your life outside of work is about to be altered forever. For the first time in your professional career work can wait, and the only thing on your mind right now is to figure out if your company offers caregiving leave and what exactly that entails. 

Now imagine you’re in People Ops (hopefully you’ve got this in your imagination repertoire) and you see an email come across your inbox from an employee requesting leave to take care of their sick parent. This was about as far down your list of things you planned to focus on today, but here you are being called to action for support out of the blue.

Are you prepared to help your employee navigate this intricate situation with the urgency and delicacy that’s required? 

A leave of absence is often a defining moment in an employee’s life, and the way in which their employer supports them through the journey can make or break the relationship. Even People Ops pros with the best of intentions can fall short when it comes to ensuring their employees get the guidance they need from leave request to reintegration.

So what are the reasons why employees take a leave of absence and return to work unengaged? Let’s break some of these down so you can know what to avoid and ensure your people come back from leave feeling supported and engaged.

1. The Importance of A Reintegration Plan After a Leave

Seemingly by default, a lion’s share of focus with a leave of absence is centered around facilitating the leave request and transitioning them from work-life to life-life. And with good reason, botching the start of a leave of absence puts you in a tremendous employee experience hole to try and climb out of.

That said, nailing the beginning parts of a leave journey but paying little attention to the importance of reintegrating them back into the workforce can negate all the work you put into supporting the leave up to that point.

“Having a re-onboarding plan is very important,” says Kait Feeney, Tilt COO. “Especially for those extended leaves when someone has been out for a long time. Just like you would onboard a new hire, have a plan for welcoming employees coming back from leave. 

Employees can feel a great deal of uncertainty when returning to work after an extended leave. Are their projects still on track? Has their team been overworked in their absence? Are they ready to dive back full-bore after their world has been flipped on its head? 

To help employees return engaged, work with the employee’s manager to to develop a plan that fits the employee’s circumstance. Kait says, “‘ICYMI docs’ are helpful for when employees return so that they can digest in their own time and ask questions as needed. It isn’t just this ‘hey, welcome back…’ followed by an overwhelming verbal diarrhea of all they missed while they were out.”

2. Leave Shouldn’t Feel Like An Organizational Afterthought

Employers expect a lot from their employees to meet a variety of business needs. Long hours, pressure-filled situations, and meeting the (sometimes unreasonable) demands of clients can all take a toll on any employee’s psyche. And while that can be chalked up to the nature of most jobs, when the roles are reversed and the employee is counting on their employer to come through when they need support, employers can’t afford to miss the mark.

A haphazard approach to leaves of absence sends a signal to employees that their employer may expect them to go above and beyond to sacrifice for the organization, but that this courtesy is a one-way street. 

Prioritizing leaves of absence by making the process easy to understand and the journey empathetically supported demonstrates that you view your employees first and foremost as human beings who go through human experiences.

If leaves of absence are viewed as an afterthought in an organization, it shouldn’t be surprising that employees will view their employer as an afterthought and either return unengaged or not return at all.

3. Are Your Leaves Being Supported Consistently?

Want to know something that grinds your employees’ gears? When one employee takes a leave of absence and has an entirely different experience than their colleague. Not only will gears be ground, but your organization could be exposed to legal risks. 

If your process for administering leaves isn’t replicable or suffers at scale, employee engagement may be the least of your worries. The inconsistent application of leave policies may lead to claims of discrimination if employees believe they’re being treated unfairly based on protected characteristics such as race, gender, age, disability, or other legally recognized categories.

Inconsistencies in leave administration can negatively impact employee morale as well, which could result in increased turnover, engagement dips, and a generally unhealthy work environment. Can your organization afford the potential repercussions of a single leave of absence being managed inconsistently?

4. Leave of Absence Payroll Perils

Another factor of leaves that is as difficult to get right as it is important to your employees is payroll. A surefire way to breed distrust in your employee population is to mishandle their pay while on a leave of absence. Some employees may be able to forgive a clerical error and be able to absorb a pay miscalculation, others may not.

Pay calculations for a leave of absence don’t require a Master’s in Mathematics (though it wouldn’t hurt), but if you’re manually managing leaves they do require intense attention to detail. In one pay period, your employee might be receiving funds from your company leave policy, personal PTO, a state disability program, and your short-term disability carrier.

That’s four sources of income across 4 systems that all must be calculated with accuracy to ensure your employees’ experience is smooth and their finances are being accurately accounted for. A bad payroll experience might mean your employees can’t make an important payment, or it might result in an overpayment which would require you to ask your employee to pay the company back.

A pro-tip for employee engagement after a leave is to not muck up the money.

5. Employees May Feel Disconnected During A Leave

Communicating with employees on a leave can be a tricky proposition. On one hand, you don’t want managers crossing the line by asking employees on leave inappropriate questions, making reprehensible implications, or straight up asking them to work while on leave.

On the other hand, complete radio silence could be a cold and isolating experience that could cause an employee’s engagement with your organization to drift away. Be mindful that while your employee needs space and privacy while on leave, there are still ways you can make an employee feel connected during their time away from work.

Here are some on-leave communication ideas:

  • If their birthday occurs while they’re on leave, send them a happy birthday message from their colleagues to let them know they’re missed
  • If big organizational changes occur, keep them in the loop and make yourself available should they have questions (more on this below)
  • Perhaps you’re aware that they have a personal relationship with some colleagues. Encourage those colleagues to reach out to check in and periodically say hello. 
  • Similarly, let managers know they can reach out occasionally (key word there) just to say hello and see how they’re doing
  • Have a company-wide event? Invite the employee on leave and make it clear they have no obligation to attend

Keeping an employee connected while on leave can do wonders for an employee’s morale, and have them returning to the fold more energized and engaged.

6. Returning Employees May Still Be Navigating Personal Issues

There are certain aspects of a leave that are outside of your control. If your employees are returning from leave after a particularly trying ordeal there’s the likelihood that they may still be navigating personal issues that could impact their engagement at work.

While it’s outside of your scope as a People Ops leader to heal their pain, it’s important that your organization’s approach to reintegration factors in this very important reality. The weeks provided in your leave policies won’t necessarily line up with the time required to address the very real emotions your employees may be dealing with when they return to work.

If an employee seems unengaged when they return to work, it may not be due to any fault of your own, it might simply be because they’re still processing what’s happening or what has happened in their real life.

In the example we used above, if that caregiver leave turns into a bereavement leave it’s imperative that your organization doesn’t assume that the time allotted for leave is enough to heal their wounds. In this scenario, you can positively impact employee engagement by being patient, empathetic, and understanding of their situation.

In time, your employees will heal, so work with them and their manager on a reintegration plan that makes sense so they aren’t overwhelmed by the workload on day 1. They simply might not be ready and being overloaded out of the gate may cause them to break down and jump ship.

7. Organizational Changes Can Be Disorienting For Employees on Leave

Organizational changes can be extremely disorienting for employees who aren’t on leave, so imagine what it feels like for an employee who is away from work on leave. Here are some ways in which these changes can affect individuals who are temporarily away from the workplace:

  • Lack of Information
  • Shift in Job Roles and Responsibilities
  • Cultural Shifts
  • Change in Leadership
  • Uncertainty About Job Security
  • Altered Team Dynamics
  • Changes in Policies and Procedures

It can take some time for an employee to adjust to even one of those items above after returning from a leave. Being faced with all of them at once due to a big shift in your organization can be detrimental to their chances of returning to work engaged in any way.

Communicate with employees on leave any changes to the organization that could impact the landscape of your organization so that they aren’t completely blindsided upon reintegration.

Getting Leave Right For an Engaged Workforce

Leaves of absence can be an isolating and confusing experience for employees who are trying to navigate a significant life moment. An easy and supported leave journey combined with open communication, empathy, and a solid reintegration plan is the best approach to help ensure your employees return from leave feeling the love and support they need during a pivotal time in their lives.

Doing all of this manually takes a monumental lift on People Ops teams, so if you’re concerned about your employees’ well-being and engagement levels when they return from leave, it might be worth looking into dedicated leave software to simplify the process for your employees while providing a consistent and empathetic experience.

About Tilt

Tilt is leading the charge in all things leave of absence management through easy-to-use tech and human touch. Since 2017, our proprietary platform and Empathy Warriors have been helping customers make leave not suck by eliminating administrative burdens, keeping companies compliant, and providing a truly positive and supportive leave of absence experience for their people.

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