Challenge: When Corey Glover joined Varo Bank as a People Operations Analyst, he was new to using Tilt for leave management. He was hoping the solution would provide more than just leave management automation; he wanted the flexibility to be as hands-on as he needed to be. For him, supporting employees during leave meant staying closely involved, maintaining clear communication, and having full visibility into the process at all times.
Solution: To his delight, Corey was able to embrace Tilt as a collaborative partner, one that allowed him to stay deeply engaged while still streamlining the overall experience. By leveraging the platform’s transparency and building strong relationships with Tilt’s team, Corey shaped a leave management process that balances efficiency with empathy and empowers both HR and employees throughout the journey.
Results:
A more seamless and supportive leave experience for employees
Improved transparency and communication for managers
Faster resolution of issues and better access to leave data
Strengthened trust across the organization
Continue reading and see how Corey and the team at Varo brought his leave management vision to life with Tilt.
Seeking a More Modern Approach to Leave Management
For Corey Glover, People Operations Analyst at Varo Bank, managing employee leaves of absence is about building trust through open communication and creating a supportive experience for employees during critical life moments.
“When I joined here almost three years ago, leave management wasn’t working exactly how I envisioned it,” Corey explains. By leveraging Tilt and implementing a transparent, employee-focused approach, Corey is staying ahead of the curve with the evolution of leave management, and has transformed the entire process at Varo into a seamless process that supports both employees and the business.
The Foundation of Leave Management: Building Trust Through Visibility
Corey believes the cornerstone of effective leave management is open communication and complete visibility into the process.
“What I really enjoy about the Tilt platform is I can see pretty much everything,” Corey shares. “It helps me take my own PTO when I need it because whenever my backup comes into play, they’re able to see the same documentation I am. They can go into the platform and see what I’ve touched, what communication I’ve had with the employee, and what communication Tilt has had with the employee.”
This transparency extends to managers, who have appropriate access to the information they need without compromising employee privacy.
“The platform not only shows the activity track so you can see all the communication, but it also gives you a full calendar, which is what our managers are really looking at,” says Corey. “Their main concern is, ‘Hey, how long are they going to be out?’ By pulling up the manager view of the platform they can clearly see the information they need to be successful.”
Creating a True Partnership, Not Just Another Vendor Relationship
What sets Tilt apart in Corey’s experience is the partnership approach that goes far beyond typical vendor relationships.
“It’s a partnership. I’m not just handing the entire process over,” Corey emphasizes. “It’s important to me to make sure that leave is running smoothly like it should, and together with Tilt it truly is.”
This collaborative approach proved especially valuable when dealing with sensitive situations.
“We had an individual who was going through a mental health situation,” Corey recalls. “Tilt’s leave success manager was the empathy queen, because she was able to guide that individual through everything that needed to get done in a really tough moment.”
Varo’s Payoff: Better Employee Experience and Business Insights with Tilt
The impact of this approach has been profound for both employees and the business:
- Better employee support: “No one asks about leaves anymore at work because they (Tilt and the employee) obviously are doing a good job working together. So it’s never a question of, ‘I don’t understand what’s happening?'”
- Faster issue resolution: “This week, we had a payroll situation. Being able to reach out to my Customer Success Manager, and them to be able to get on it immediately has been mind-blowing to me.”
- Data-driven insights: “It also helps giving this information to my leader, who then provides it to the board so they know how money is being spent, how people are taking leave, any kind of trends.”
Corey's Tips for Leave Management Success
Based on his experience at Varo and his partnership with Tilt, Corey offers these recommendations:
- Prioritize open communication with both employees and vendors
- Secure sensitive information in one centralized system
- Be proactive with reminders and guidance
- Focus on the employee experience, especially around pay concerns
- Stay flexible to accommodate complex situations
“I’m an over-communicator, especially in the leave world,” Corey admits. “An employee taking a leave may have a whole team under them, and now that team may have to report to somebody new who has no idea what’s going on. So it’s pure communication and being able to pivot as needed. I couldn’t imagine doing this effectively, for every leave, without a leave partner like Tilt.”
The Bottom Line: Leave Management That Works
For Corey and Varo Bank, successful leave management isn’t just about checking boxes; it’s about creating a system that truly supports employees during critical life moments while giving the business the visibility it needs.
“Having that open door policy, that builds the trust,” Corey concludes. “And then also just knowing that I can have the autonomy to do a few things in the system that I need to do has been a godsend for me.”
Through partnership with Tilt and a commitment to transparency, Corey has ushered in a new era of leave management at Varo; one that ensures a supportive experience that builds trust throughout the organization.
Tilt is leading the charge in all things leave of absence management through easy-to-use tech and human touch. Since 2017, our proprietary platform and Empathy Warriors have been helping customers make leave not suck by eliminating administrative burdens, keeping companies compliant, and providing a truly positive and supportive leave of absence experience for their people.
