How Tilt’s Empathy Warriors Keep LOAs Running Smoothly

Those who know Tilt know we do things just a little bit differently around here. Like most tech companies, we’re driven by providing the most seamless and impactful experience possible to our Tilt-user family, but we knew we our service couldn’t stop at only offering the sleekest leave management platform out there.  

We believe in the power of going beyond the screen so your people feel seen. And in order to do that we’ve invested in the most powerful resource imaginable…

Human hearts.

Our Leave Success Managers, or LSMs, or Empathy Warriors, are the beating heart of Tilt. A living, breathing support system at the ready to help your most important humans when they need it most. We know that a leave of absence can take twists and turns at any step in the journey, and no human shouldn’t have to seek help via, “Press 6 for more options.”

Our Empathy Warriors are an integral part of Tilt’s Leave Management service and go hand in hand with our top-notch tech. Here’s how they do it:

Building personalized leave plans

Our LSMs ensure that every step of the leave journey is laid out for for your employees. Even still, it’s still possible that an upcoming leave might be causing some anxiety, or might raise some questions about specifics programs or about unforeseen changes that have recently taken place. This is where going beyond the screen makes a difference. 

This is what it feels like to have support from a true Empathy Warrior:

Julia Benjamin, LSM

“I had a wonderful experience with Tilt, and Julia was a big part of it! I appreciated the 1×1 experience, I previously took a maternity leave with a different large company, and while they had great resources, I did not receive the personalized support that Tilt offered. I really loved the Pay View, this was extremely helpful in understanding where the pay was coming from and how much each pay period.” -Laura F, ZScaler

Friendly reminders

Throughout the leave journey your employees might have deadlines to acquire certain information or submit certain forms. That’s certainly something People Teams shouldn’t have to manage, and it’s definitely unfair to place the burden on the employees. Not only does Tilt make the process easy as pie to follow, we make sure your employees stay informed with reminders so no deadlines get missed.

Born with empathy, backed by experts

Our LSMs exist to triage any questions your employees may have, and the byproduct of their commitment is happy employees and a relieved people team. You no longer have to answer those curveball questions that keep you up at night Googling, and you no longer have to worry about unique situations of employees moving from state to state and how that impacts a leave. 

Our in-house payroll and legal and compliance team are there to back our LSMs and provide you and your people with the most accurate and up-to-date leave law information so that no LOA gets derailed and your employees stay on track for a successful leave of absence.

It’s about our mission

At Tilt we aren’t just looking to provide a tech solution that marks all your LOA hopes and dreams come true. We do that of course, but it’s also about making leave not suck once and for all. Every Tilter is here for that mission, and our LSMs embody our mission more than anyone. But don’t take it from this blogger, hear it straight from them:

Catrina Hulbert, LSM

“To me, being a Leave Success Manager is more than just knowing how applicable laws impact a person’s time off work (although that is definitely a large part of it). When people are on a leave of absence they are typically going through what is already an incredibly stressful and difficult part of their lives. To get to be a helping hand in that journey– answering questions, receiving baby pictures, updates about how their surgery went, or sharing the good news of their wedding that their surgery made possible– is one of the greatest honors a job could give me.” – Catrina Hulbert

Christian Castorena, LSM

“I would have to say that my favorite thing about being an LSM is that I get to ensure that employees never have to go through the horrific situation that my father had to endure when he was requesting FMLA leave for the first time. I love being able to answer employee questions and provide them with all the options and resources needed to help get them ready for leave, so it’s one less thing they have to worry about, and they can focus on themself and/or their loved ones. Plus, it gives back time and resources to HR, so they can focus on other important HR aspects to make the company more efficient!” – Christian Castorena

About Tilt

Tilt is leading the charge in all things leave of absence management through easy-to-use tech and human touch. Since 2017, our proprietary platform and Empathy Warriors have been helping customers make leave not suck by eliminating administrative burdens, keeping companies compliant, and providing a truly positive and supportive leave of absence experience for their people.

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