Challenge: For a People Operations leader at an approximately 200 employee technology and services organization, leave was manually managed inside of spreadsheets. While that process worked for a time, it had grown into one of the most demanding tasks in her week. She was spending a significant amount of time on repetitive, administrative tasks that pulled her away from the meaningful work that brought her to HR.
Solution: The organization partnered with Tilt to create a more structured and organized leave program. By adopting a centralized system of record to manage everything in one place along with having dedicated Leave Specialists to support every step of the leave journey, this HR leader no longer needed to track everything manually and was able to reclaim her time to focus on tasks that moved the business forward.
Results:
- Simplified how their team tracked employee leave
- Reduced time spent on administrative work
- Improved support for employees navigating leave
Continue reading to see how this HR leader transformed her leave management with a process designed to support both her team and employees.
When Spreadsheets Are No Longer Enough
For many HR teams, leave is often managed inside of spreadsheets and other homegrown systems—and reasonably so. It’s a familiar process that can work well when teams are smaller or leave needs are simpler. But as employee needs become more complex, keeping information organized, tracking important details, and maintaining consistent records can become difficult.
For this HR leader, the goal was creating a process her team could rely on when questions came up without having to search through multiple spreadsheets for answers.
“When looking for a leave management solution, my top priorities were having an organized process, an easy way to keep track of leaves, and to spend less time managing them!”
Managing leave requires HR teams to coordinate employee requests, track documentation, understand leave requirements, answer employee questions, and maintain accurate records. Without a structured process, those responsibilities can quickly become more difficult to manage as organizations grow.
Building a Leave Process HR Could Rely On
For this People Operations leader, improving leave management was about creating a process her team could confidently rely on every day. She wanted an easier way to keep track of employee leaves, access important information, and maintain records without spending unnecessary time searching for details.
Tilt provided the structure and support her team needed.
“Tilt does everything we need. They’re available to help answer questions that my team has had, as well as our associates who are taking leave. I love how they lay out the FMLA and state benefits laws & instructions. And finally, we have an easy way to keep all of our leaves archived so we can go back and look at records if needed, right within Tilt.”
With Tilt, her team had a more consistent way to manage leave information, maintain records, and access important details throughout the leave journey.
Where Guided Support Made the Difference
Creating a stronger internal process was important, but this People Operations leader also wanted employees to have a more supportive leave experience.
It’s no secret that navigating a leave can come with complex questions, unexpected challenges, and important decisions. That’s why having dedicated guidance throughout the process gave her team confidence that employees had someone to turn to when they needed additional support.
“Tilt’s impact on our employee experience was HUGE. We’ve had a few complicated leaves for some of our associates, and through it all, we are so confident in Tilt and the Leave Specialists guiding our associates during their leaves. It’s made my team rest easier and focus a lot of the time we used to spend on leaves on other tasks.”
With Leave Specialists handling employee questions and providing guidance throughout the process, her team could spend less time managing individual interactions and more time focusing on higher-value work.
A Better Way To Manage Leave Is Within Reach
For HR leaders, effective leave management starts with having the right information organized and accessible when they need it. By moving away from manual spreadsheets and into a more structured process with Tilt, this People Operations leader gained greater clarity into leave while reducing the administrative work required to manage it.
“I’m a very visual person, so I like being able to see what specific benefits our associates are getting, for when and how long, etc.; all in one place. Going from confusing spreadsheets to Tilt was a DREAM!”
Tilt’s Leave Experience Management platform helps HR teams create a more organized, employee-centered approach to managing leave. With a centralized system of record, personalized dashboards, and tools designed to simplify every step of the process, HR teams can spend less time managing administrative tasks and more time supporting their employees. If you’re ready to see how Tilt could look inside your team, click here to meet with a member of our team.
