PREMIUM SUPPORT ADD-ON
Premium Support: Expert Leave Administration for HR Teams
Leave can be complicated and personal. With Premium Support, employees have a dedicated Leave Specialist who can help them understand the process, answer questions, navigate changing circumstances, and know what to expect next.
Your HR team stays connected through Tilt, while your specialist provides hands-on support throughout the leave journey.
1-1 Leave Support
Support throughout the leave journey.
Before Leave
Help employees understand the process, gather documentation, and prepare for what’s ahead.
During leave
Answer questions, coordinate follow-up, monitor changing circumstances, and help navigate complex situations.
Return to work
Help employees understand next steps and support a smooth transition back to work.
premium support
What is Premium Support?
Premium Support gives HR a partner to help manage leave from start to finish.
A dedicated Leave Specialist works alongside your team to support employees through the leave lifecycle, from pre-leave through return, using Tilt to build leave plans, track eligibility and documentation, manage employee communications, monitor deadlines, and handle complex or changing leave scenarios.
Your team maintains visibility into every leave in Tilt, while our specialists take on the day-to-day administration and guidance.
Support for employees when they need it most
- A dedicated resource — Employees have someone they can turn to with questions throughout their leave.
- Clear, timely communication — Help employees understand what’s happening, what’s needed from them, and what comes next.
- Support through changing circumstances — Leaves don’t always go according to plan. Specialists help employees navigate changes along the way.
- Guidance through the leave process — From preparing for leave through returning to work, employees have support at each step.
- A more consistent experience — Give employees a dedicated point of contact instead of asking HR to manage every leave question and interaction.
More expertise when leave gets complicated.
Some leaves are straightforward. Others involve multiple leave programs, changing circumstances, intermittent leave, or questions that require additional research.
Your Leave Specialist helps identify when a situation needs additional expertise and is backed by Tilt’s leave compliance team to help research and navigate complex leave scenarios
