Challenge: For an HR Professional at a mid-market technology company, leave management had long been a source of frustration. With leave previously administered by an outsourced vendor, the team faced inconsistent employee support, poor response times, and frequent turnover among account managers and claims examiners. Tracking leave and following up with employees was time-consuming, and the lack of transparency made it difficult to deliver a seamless employee experience and made compliance administration more time‑intensive and manual.
Solution: The organization partnered with Tilt to create a modern, human-centered leave experience. By adopting a centralized platform that allows the HR team to review leave requests as they come in, employees now receive guided support, and HR can maintain visibility and support their employees as needed. Leave management moved out of a fragmented, outsourced experience and into a platform designed for clarity, efficiency, and compliance.
Results:
- Streamlined leave request process, reducing confusion and repetitive inquiries
- Greater transparency into leave claims
- Positive employee feedback
- Data-driven insights through the HR Reporting Dashboard
Continue reading to see how they transformed leave from a fragmented, outsourced process into a system employees trust and HR can confidently manage.
Scaling Leave Management Without Sacrificing Employee Experience
This organization is a fast-growing mid-market technology company, and the HR team has prioritized automation and scalability in all areas, including leave management. “Our HR team is focused on automation and scalability. This translates into how we administer leave as we constantly strive to make leave more streamlined for employees who need it while maintaining compliance with federal, state and local laws,” the HR partner shared.
Prior to Tilt, outsourced leave management created gaps in service. “Our leave programs were previously administered by an outsourced vendor; however, we faced a lot of problems with employee customer service, poor response times on the admin side, and frequent turnover of our account management team and claims examiners,” he explained. These challenges forced the team to react to issues and take back parts of the leave process their vendor was supposed to handle. This left employees feeling frustrated by a confusing experience.
A Platform Designed for Clarity and Efficiency
Tilt’s centralized platform changed the way the HR team interacted with leave. “I really like the ability to review employee leave requests as they come in. It allows my team to ensure that we have provided the employee with the information they need to get started with Tilt and provide additional follow-up if needed,” the HR partner noted. This visibility ensures employees feel supported and that HR can stay ahead of potential areas where an employee might need additional support from their team.
One key benefit has been streamlining intermittent leave reporting. “Our employees have said that it is much easier to report intermittent FMLA using Tilt’s platform compared to our previous vendor,” he said. By simplifying the process, Tilt has reduced confusion for employees while cutting down on repetitive inquiries for HR.
Leveraging Data for Smarter Decisions
The HR Reporting Dashboard has provided the organization with a new level of insight. “The reporting dashboard has been useful in that it provides a way to visualize the leave data of our company at a glance,” the HR partner shared. With this information, the team can monitor trends, support compliance, and make data-driven decisions that were difficult under the previous vendor.
Recommendations for Growing HR Teams
For fast-growing organizations, Tilt offers a solution that combines leave management with transparency and control for HR. “I would recommend Tilt to an HR team in a fast-growing company that is looking to manage their leave processes to allow for scalability,” the HR partner said.
By integrating automation, reporting, and employee-centered workflows, Tilt has transformed leave management at this organization from a reactive, fragmented process into a system employees trust and HR can confidently manage. The combination of streamlined requests, better visibility, and positive employee experiences has allowed the HR team to focus on strategy, culture, and compliance rather than chasing administrative tasks.
